Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...

There has been tremendous growth recently in the number of government agencies that rely upon dedicated call centers to provide citizens with a single point of contact--accessible through the Web, ...

Last time, we talked about call centers and how no one seems happy with the process — customers or agents. We also heard from a report from Clarabridge based on its study of call center interaction.

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

When resolving a billing dispute, company call centers can benefit from unified communications to make the process more fluid. Having spent time in Florida with my family recently, a discussion arose ...

There are signs that the trend toward outsourcing call center jobs to low-wage countries like India may be slowing down. Research shows that some call centers are most effective when staffed by ...

I recently worked with a hospital improve its cancer program. It had wonderful doctors and an up-to-date facility. Nurses were very patient-focused and the staff smiled a lot. What could be better?

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...