While some people think of call centers as being potentially fraudulent telemarketing schemes, some legitimate businesses and organizations use call centers as a way to stay connected to their ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Call centers remain a prime target for criminals looking to perpetrate fraud. In 2016, call-center fraud jumped 113% from 2015, according to Atlanta-based Pindrop Labs’ annual Call Center Fraud Report ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...