Organizations using Cisco's call-center platform, Unified Contact Center Express (Unified CCX), should update the software urgently, Cisco has warned. The company has released updates for the Unified ...

‘All along, [Cisco] stated their approach was to provide better capabilities to the customers and reward the partners that are investing in helping companies be successful with Cisco’s technology. The ...

‘I think they’re still making tweaks and adjustments, and I think their intentions are honorable,’ one Cisco partner tells CRN about the networking giant’s forthcoming partner program, Cisco 360.

Watch out for "malware encounters." On average, enterprise users come face-to-face with 133 web-based pieces of malware per month, although in August, such encounters spiked to an average of 140 per ...