ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

When one thinks about availability management, the first thing that comes to mind is a percentage with a varying amount of nines after the decimal point. Ah, you say, so the more numbers you have ...