With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® ...

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is debuting its most recent software release to the public ...

Call Center Magazine: What is Workforce Management? Is workforce management software more than just fancy scheduling software? Michael Williams, director of marketing, GMT: The definition of Workforce ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Emerging out of the need for a single, secure option for your entire contact center CX, Broadvoice supplies results-driven CCaaS and UCaaS solutions to companies around the world. Led by Broadvoice’s ...

Belmont, CA (BUSINESS WIRE) - RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

Call Center Magazine: What is Workforce Management? Is workforce management software more than just fancy scheduling software? Paul Najdzin, sales engineer, Pipkins, Inc.: Workforce Management is the ...

The "2024 Contact Center Workforce Engagement Management Market Share Report" has been added to ResearchAndMarkets.com's offering. This Contact Center Workforce Engagement Management Market Share ...

The MarketWatch News Department was not involved in the creation of this content. Contact center software user feedback on G2 garners Calabrio five #1 rankings across 83 awarded reports MINNEAPOLIS, ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...