Nicolle Echeverria, a political science major from the California State University, was sure about a career in law. But things took a turn in 2022, when her friend told her about Ignite, an intensive ...

What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

My previous column, “Committing to Equity,” discussed how library staffers should approach centering equity authentically when creating programs and services for youth and families. In this column, ...

In the QSR world, offers and rewards are so intertwined that we often talk about rewards when discussing offers. Many platforms that are intended to manage rewards programs have many features to help ...

As the demand for real-life skills in the workforce intensifies, higher education institutions are increasingly turning to modular education to bridge the gap between academic learning and practical ...

I have worked for many companies that invested heavily in wellness programs, and most followed the same pattern of having a big rollout, a bunch of emails, and then finally a lack of participation or ...

Health systems and medical groups are navigating a challenging environment marked by declining reimbursements, rising operational costs and growing physician burnout. At the same time, patient ...

COLUMBUS, Ohio - Thirty-three Ohio schools and districts, including several in Northeast Ohio, will spend $45.9 million in federal funding to improve reading instruction – from hiring coaches to help ...