Opinions expressed by Entrepreneur contributors are their own. According to scholars’ research, customers possess tangible and intangible assets such as apprehensive networks, persuasion tactics, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...

Scholastic esports is rapidly growing, and many schools are starting to incorporate esports programs into their curriculum. The benefits of esports make a compelling case for creating a program: ...

Jen Patterson, owner of Patterson Consulting Group, is known for her ability to inspire leaders to take a people-first leadership approach. Training and development play a critical role in every ...