The customer journey mapping software market demonstrated strong growth momentum with a valuation of USD 1.2 billion in 2024, reflecting rising enterprise investments in customer experience ...

Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

The latest version of customer management software from FICO aims to offer clients faster, more advanced customer analytics. Triad Customer Manager forecasts customer behavior and attempts to turn ...

STAMFORD, Conn.--(BUSINESS WIRE)-- Pitney Bowes Software has been declared a Leader in the Forrester Wave™ for Customer Analytics Solutions, Q4 2012. In Forrester Research, Inc.'s 70-criteria ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. This collaborative self-service tool is an industry first which empowers ...

NEW YORK and MUMBAI, India, June 5, 2018 /PRNewswire/ -- Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organization, has ...

Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more. Predictive analytics is a form of data ...

Forbes contributors publish independent expert analyses and insights. Gus Alexiou is a London-based reporter covering disability inclusion. Digital accessibility for websites and apps may have gained ...

Marketing software can help your business engage customers and connect with prospective buyers to grow your brand awareness and sales. Many, or all, of the products featured on this page are from our ...

POTOMAC, Md.--(BUSINESS WIRE)--TopBox, makers of cloud-based customer analytics software, today announced a partnership with OrecX, the world leader in open source call recording applications for call ...

Nice Systems (NASDAQ:NICE +0.9%) is buying Nexidia, a Georgia-based provider of customer interaction analytics software, for $135M in cash. The deal is expected to close in Q1, and be accretive to non ...