The biggest challenge to handling customer returns is simple: human nature. It doesn't matter if you're a retailer or a spelling bee contestant, no one likes to be told they've failed, and that's ...

Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies. Part of Maine ...

Retail sales are big business — over $3.5 trillion last year. Customer returns are big business, too; about $350 billion last year. About 5 percent of those returns are probably fraudulent, according ...

ShipStation reports that transforming product returns into exchanges can enhance customer loyalty and streamline operations, despite potential challenges.

Those who live for the thrill of a good Costco return: Be warned. The superstore may put a stop to the madness. It's not the first time stories of outlandish returns have circulated the Internet. On ...

Who should feel more shame: a customer accused of abusing their favorite retailer’s return policy, or a store accused of banning a loyal customer from making returns — after they brought back less ...

While gift giving is a big part of the Christmas holiday, so too is gift returning. Before you bring back unwanted gifts, ...

Part of the appeal of shopping on Amazon is the ease of its return process. However, in a now-viral video, a customer claimed the company is trying to cheat customers out of their refunds after ...

A viral video of a Costco customer returning a couch purchased over two years ago sparked online discussion about the wholesale retailer's return policy and whether customers are abusing it. A woman ...

WALMART has officially updated its return policy, giving shoppers more time to return Christmas gifts. As the end of the ...

View post: Winter Storm Ezra Warning Announced as 25 Inches of Snow, 75 mph Winds Approach Amazon extends holiday return window for most items bought Nov. 1–Dec. 31 until Jan. 31, 2026. Some items, ...

A viral video of a Costco customer returning a couch purchased over two years ago sparked online discussion about the wholesale retailer’s return policy and whether customers are abusing it. A woman ...