Asking casual visitors and customers to share feedback is a great way to keep your satisfaction rating high. People know what they want and are normally more than happy to share their thoughts if ...

Attracting customers to your business is one thing but keeping them quite another. A basic business efficiency is to hold onto existing customers. So how can you ensure satisfaction among the ...

Today’s customers aren’t easy to please. In fact, many contractors struggle to get referrals, repeat customers, or even a good review after a job well done. When the best service is often met with ...

Don’t leave your CX up to chance. Ensure you’re delivering excellent experiences by crafting a goal-oriented customer experience strategy. Customer experience is critical to business success.

Want to provide better customer experiences? We have six tips for offering excellent experiences to your buyers this year. Keep reading below to find out what these tips are! Want to guess what is the ...

According to a recent Wall Street Journal article, 74% of customers say they have experienced a product or service problem in the past year. That is up from 66% in 2020. This is one of the issues ...

There’s a growing trend where businesses turn to AI to improve and perfect internal operations like data aggregation, SEO and process automation. Customers love the personal touch of a knowledgeable ...

Exceptional customer service goes beyond simply meeting expectations; it involves building meaningful connections with customers, anticipating their needs and delivering personalized experiences that ...

To improve retention rates, it is important to go beyond initial standard customer service by proactively building strong relationships. Here are five tips to get started. Customer service is defined ...

Offering interactive, creative opportunities helps businesses build emotional connections and stand apart from competitors. Catering events, hosting celebrations and creating opportunities to interact ...

Last time I checked, India-based IT services outsourcing giant Wipro Technologies had a few things going for it. For its last quarter, ended March 31, it grew roughly 41 percent to about $3.47 billion ...

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and ...