Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Opinions expressed by Entrepreneur contributors are their own. In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer service can make or break a brand. When it comes to ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

No matter how tasty your menu, customers won't come back if they have bad experiences with your customer service. For this reason, training employees to offer good customer service can help you drive ...

When serving the public by providing goods or services, companies should be willing to take and address criticism and complaints along with accepting praise. Businesses thrive on customer satisfaction ...

You’re having a very specific issue with a product or service and need an answer from the company’s customer service agent. But once you begin a conversation with the artificial intelligence (AI) ...