According to "Forbes" magazine, there were 660,000 independent restaurants in the United States in 2007. Even in very small towns, there are usually at least a handful of places to eat, including ...

In my experience, AI has an undeniable impact on how customer service agents perform their daily tasks, considering a reduced workload, less dissatisfied and frustrated customers, improved options for ...

The mention of “outsourcing” in customer service brings up an image of a giant call center, in a foreign country, packed with people who work in 12-hour shifts. Companies partner with these centers to ...

I admit I've been collecting them. There seem so many stories of airline customer service that go beyond the norm and toward a place that Franz Kafka would reject as excessively absurd. Not so long ...

Are you truly fulfilling some basic psychological needs of your customers? And how is your chatbot game? The strongest customer relationships are formed by human connection. And fueling customers' ...

Most reasonable people would agree that retail workers deserve to be treated like human beings, but some people would rather they behave like puppets. So after working a long shift, being told to ...

Recently, I visited an organisation to sell a training program that my organisation was conducting on Customer Service. During my conversation with the General Manager, he asked me the target market ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

The new facility allows BCI to significantly boost its production capabilities, enabling the company to meet the growing demand for its spill containment berms. This translates to faster turnaround ...

When Apple was launched, the company was run out of Steve Jobs' garage with all calls answered by his business partner Steve Wozniak. And it seems that approach is something which Jobs continued ...