When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

If you’re applying for a customer service position, you should be prepared to defend your commitment to the profession and its values. That’s why most customer service interviews will throw at you the ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, what do I even say?’ Don’t sweat it. The trick is to show them you’ve got what ...