Opinions expressed by Entrepreneur contributors are their own. Customer demands can be relentless. We live in a 24/7 era where customers expect instant answers and will punish your company on social ...

Macy’s was founded in 1858, and has a long and storied history. It may come as a surprise that in recent years, Macy’s has been in the throes of a significant digital transformation. The person ...

I’ve been thinking about whether an organisation’s structure impacts it’s ability to deliver great customer experiences recently. I’ve also been exploring this in my podcast interview series, where I ...

Service organizations exist to market services rather than products. The most advantageous organizational structure for a service business is one in which employees can handle multiple different roles ...

Most tech companies, not surprisingly, focus on engineering. This fosters innovation, yes, but not all of it’s necessary. Witness all the firms trying to become cloud service providers. EMC, however, ...

Shinhan Life has reorganized from an existing system of 11 groups, 15 departments, 69 divisions, and 23 sections to 11 groups, 15 departments, 76 divisions, and 23 sections. Shinhan Life noted on the ...

TAMPA, Fla.--(BUSINESS WIRE)--Diversified Maintenance, a leading provider of facilities maintenance services proudly announces a significant step forward in its customer commitment to providing ...

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REA Group has rolled out a new Customer Group structure designed to better service customers, simplify their workflows and deliver efficiencies that support their businesses. The change has doubled ...

CHICAGO - April 18, 2018 - R.R. Donnelley & Sons Company (RRD) announced new financial reporting segments to align with recent changes to its global operating structure. Effective with the first ...

The Veterans Affairs Department announced a reorganization Monday designed to make it easier for veterans to gain access to the sprawling department and its maze-like websites. VA Secretary Robert ...