When we communicate, we use more than just words. The way we stand or sit, the way we gesture, and even the pitch of our voice help contribute to our message. A famous researcher of body language, ...

Every workplace interaction—be it written, virtual, or in-person—involves communication. In fact, we communicate so frequently, we rarely even think about it. Yet the ability to communicate ...

Assertive communication involves clear, honest statements about your beliefs, needs, and emotions. Think of it as a healthy midpoint between passive communication and aggressive communication. When ...

Examples of passive-aggressive behavior can include lateness, avoidance, and silence. Passive-aggressive behavior can damage relationships and make communication difficult. Passive aggression is a ...

Walk into any store today and you’ll feel it immediately: the job has changed. Retail’s frontline has become the industry’s new pressure point. Store teams are handling more complexity and absorbing ...

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