As a natural introvert I've always dreaded coming up with witty conversation especially with those I don't know. Let's face it, even if you're a chatty Cathy, we've all been in conversations so ...

We come into the world as blank slates, ready to receive a lifetime of knowledge. Our parents and primary caregivers act as guides, showing us how to treat ourselves and others in a way that aligns ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt he ...