In less than a year, advances in generative AI have made it a transformational force in creativity and work, redefining the way consumers, schools, and businesses think of everything from image to ...

It’s not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets ...

In a world that often glorifies the future and the pursuit of long-term goals, it is easy to overlook the significance of the present moment. Whether making cappuccinos at your local café, working the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. These statistics tell the story of the growing importance of advanced technologies like ...

Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba. In ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt he ...

Customer service workers are some of the most threatened by AI automation, and a lot of corporate leaders are more than happy to let those workers lose their jobs. But here’s a loss that their ...

Role-play, a staple in drama therapy, involves clients acting out roles or scenarios to explore behaviors and emotions in a safe and controlled environment. Clients can benefit in many ways when ...

With new developments in artificial intelligence (AI), voice is emerging as a primary means of digital interaction.