Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt he ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Aug 28, 2023, 11:00am EDT This article is more than 2 years old.

When you think of customer service (CS) you probably immediately think of your worst customer service experience and shudder. It’s funny because most of us rarely acknowledge good service yet always ...

This archived news story is available only for your personal, non-commercial use. Information in the story may be outdated or superseded by additional information. Reading or replaying the story in ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

What matters most to modern customers? Convenience and efficiency. Instead of waiting to get answers or working through cumbersome phone systems, customers want self-service options to quickly find ...

As businesses strive for seamless and accurate customer interactions to build their market momentum, they are increasingly leaning on A.I. The current wave of A.I. advancements, especially in the ...

Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...

If you think customer service is a joke, you've probably been traveling recently. I have. I lost my credit card last week while I was on the road. My bank, which promised me a replacement Visa by the ...