We’ve all seen it: A deviant behavior is repeated, without catastrophic results, and eventually becomes the accepted social norm for the organization. This process is called the “normalization of ...

The fire service is built on a foundation of camaraderie, courage, and a shared mission to protect and serve. Yet, like any profession, it is vulnerable to the pressures of everyday operations, human ...

The old adage, "familiarity breeds contempt," rings eerily true when considering the dangers of normalizing deviance. Coined by sociologist Diane Vaughan, this phenomenon describes the gradual process ...

To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

Organizations typically strive to establish an atmosphere of conformity and teamwork to achieve maximum productivity and create a healthy corporate culture. In organizations of any size, deviant ...

Social media platforms like Twitter and Facebook drive about 26% of all traffic to online news stories according to the analytics provider Chartbeat–even more if you’re Upworthy or BuzzFeed, to the ...

In The Power of Positive Deviance, authors Richard Pascale, Jerry Sternin, and Monique Sternin take their readers on a fascinating tour to learn about “positive deviance”—an approach to solving social ...

The shortcut has been in our psyche since most of us can remember. It often is a deviation from the conventional as a means to get somewhere or do something to save time. Time is precious, and ...

When the sociologist Diane Vaughan came up with the term “the normalization of deviance,” she was referring to NASA administrators’ disregard of the flaw that caused the Challenger space shuttle to ...