Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

“Our greatest asset is the customer. Treat each customer as if they are the only one.” – Larice Leitao. The intricate dance of dealing with difficult customers is a common challenge faced by ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Aug 28, 2023, 11:00am EDT This article is more than 2 years old.

What matters most to modern customers? Convenience and efficiency. Instead of waiting to get answers or working through cumbersome phone systems, customers want self-service options to quickly find ...

Discover how appraisal costs ensure product quality by detecting defects and maintaining brand reputation through inspections ...