There is an entire industrial complex devoted to providing feedback to employees, and the trend in recent years has shifted to more continuous forms of performance management. This approach is ...

Do you want to learn how to build an actionable feedback loop for your tech startup? If so, you're in the right place. There's no denying that customer feedback is vital for the growth and success of ...

Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.

This guest post is by: Dr Jan Rosenow, energy programme leader at the University of Oxford Environmental Change Institute and senior advisor at the Regulatory Assistance Project. The global shift ...

Feedback is routinely requested and occasionally considered. Using feedback and doing something with it is nowhere near as routine, unfortunately. Perhaps this has been due to a lack of a practical ...

Today’s consumers are asked to rate their experiences multiple times per day. You can hit a smiley face if the airport bathroom is clean and, if not, a frowny face. You’re encouraged to rate the ...

Spoiler alert: There isn’t one. Closing the feedback loop is notoriously challenging. To correct and adapt our programming, we need to understand what doesn’t work, who it doesn’t work for, and what ...

Why is there so often no overlap, no resemblance whatsoever between the news events reported in mainstream print and broadcast coverage, and even on liberal outlets like MSNBC, and the topics that get ...