In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." I was chatting to a ‘Head of’ the other day, who was asking me whether I could help her solve an issue ...

We’ve all been there: the fluorescent light flickering above, your stomach in knots, voices at the table becoming raised, including your own. Nearly everyone experiences difficult conversations at ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...

Respect is a two-way street. Whether it’s between partners, co-workers, or leaders and their teams, it is fundamental to a healthy working environment and a positive professional culture. Sadly, ...

At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...