Skills mapping is the process of creating a visual representation of the skills and competencies required for various roles within an organization. It involves identifying both the technical and soft ...

Bankim Chandra is Director & CEO of Dotsquares. Always committed to innovative solutions and mentoring the next generation in the industry. As we all know, Salesforce has grown exponentially since ...

Flowchart vs. process map, what do you choose to use? When it comes to mapping out a project, you’ve got several choices on how to visualize them. If you’ve had trouble deciding on a format for your ...

Think about the ocean. On the surface it seems serene, but deep below, currents guide everything that happens above. This is exactly how power dynamics work in organizations. They may seem invisible, ...

It’s important to ensure everyone has a positive experience with your brand across all touchpoints. A great way to make this happen is by creating a customer journey map. This will provide you with ...