Every day, you use apps and services that were carefully crafted by teams of professional designers to deliver the best user experience possible. At least, that’s the idea. However, if you’ve ever ...

There's no denying it — the internet is annoying. From endless website pop-ups and unavoidable cookies that track your every online move to chirpy "notifications" that try to shame us into registering ...

We have all encountered them, in both our personal and professional lives. Think about the times you felt tricked or frustrated by a membership or subscription that had a seamless signup process but ...

If you’ve ever found yourself struggling to cancel an online subscription, or to deactivate an account on a website, you may have fallen prey to ‘dark patterns’. The Advertising Standards Authority ...

An “unsubscribe” option that’s a little too hard to find. A tiny box you click, thinking it simply takes you to the next page, but it also grants access to your data. And any number of unexpected ...

Richard Whittle receives funding from the ESRC, Research England, and various industry sources including AJ Bell and the Money Advice Service. The research mentioned in this article was supported by ...

You may have a flatbed scanner at home or perhaps one of those “all-in-one” printer/scanner/copier machines, but did you know your smartphone’s camera can also double as a flatbed scanner? It’s not ...

We have seen enough of artificial intelligence to know the term is, quite often, a misnomer. Publicly available AI programs still churn out hilariously telling moments of non-intelligence as concepts ...