Admitting to using AI usually elicits one of two reactions: an enthusiastic “Isn’t technology great???” or a more skeptical eye-roll from someone who dreads a future resembling the once-fictional Her.

So does he say many of us are doomed to lose our white-collar jobs to artificial intelligence? Not at all. Unlike some AI CEOs, he sees the technology reshaping the job market rather than hollowing it ...

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As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...