Serving healthcare providers and patients, the pharmacy services division has stringent requirements for security and redundancy that are mandated by government, legal and industry regulations.

CRN Test Center engineers recently evaluated UCN's inContact and were highly impressed with its built-in functionality and user-friendly GUI. Engineers were able to map standard call flow processes ...

inContact has released its first cloud contact center software update for the year. Version 14.1 contains a new two-way SMS channel, more refined automated call-routing, deeper integration with ...

Each new inContact capability addresses specific industry needs. Ongoing updates to the core inContact portfolio help to ensure platform scalability and uptime guarantees, integrate new features and ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq:NICE) company and the leading provider of cloud contact center software unifying omnichannel routing, workforce optimization and ...

inContact, a provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the second major release of its cloud contact center ...

SALT LAKE CITY, March 17, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a large ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. RingCentral announced the launch of its Contact Center ...

JERUSALEM, May 18 (Reuters) - Israeli software provider Nice Systems is to buy U.S.-based inContact, a maker of cloud software for call centres, for about $940 million. Nice said on Wednesday it would ...

inContact, which delivers cloud-based software solutions to call centers worldwide, has priced its previously announced public offering of its common stock, the company announced this morning.

inContact, a provider of cloud contact center software and contact center agent optimization tools, today released a new version of its cloud contact center platform. Version 13.1 of the cloud ...