PARAMUS, N.J.--(BUSINESS WIRE)--NICE (NASDAQ:NICE) today announced that it has entered a definitive agreement to acquire inContact (NASDAQ: SAAS), the leader in cloud contact center. This acquisition ...

CXone Fall 2019 release empowers organizations to reach more customers with a vast range of digital channels and provide seamless, digital-first omnichannel service “Companies can now engage with ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq:NICE) company and the leading provider of cloud contact center software unifying omnichannel routing, workforce optimization and ...

NICE inContact (Nasdaq: NICE) today announced a new education series and resources to help companies apply self-service best practices using smarter artificial intelligence (AI) technology to meet ...

SpareFoot helps customers search and compare self-storage options in their geographic region, and its agents field inbound calls from customers looking for support in their search. As the company ...

Paramus-based NICE has agreed to acquire inContact, a cloud contact center company, it announced Wednesday.According to NICE, the acquisition will help revolutionize its customer service by providing ...

Cloud-based contact center solutions and optimization provider inContact has released version 13.1 of its platform. The newest release offers customer service managers the chance to view customer ...

HOLMDEL, N.J., June 27, 2017 /PRNewswire/ -- Vonage (NYSE: VG), a leading provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage ...

At the beginning of May NICE inContact released its second annual, global research study that investigated the changing attitudes of contact center leaders and customers regarding customer experience.

The forthcoming webinar series features analysts from leading research firms Forrester Research, Ovum, and Aberdeen Group. Contact center professionals can expect to learn valuable insights about how ...

Free work-from-home module and free voice call ports for health services and information line organisations to handle increased interactions volume In several instances, NICE inContact has set up new ...

SALT LAKE CITY, July 22, 2013 /PRNewswire/ --inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced a three-part ...