Lego has removed mentions of “diversity”, “LGBTQ+” and “people of colour” from its latest environmental and social governance report, a shift from the year prior. The move is among the most recent ...

The Lego letter to Luka has made us want to share more examples of fantastic customer service with you: from Bodyform to Lowcostholidays. Click on the images to expand the letter. Can you think of any ...