A company’s contact center workforce comprises a range of skills and capabilities. Good supervisors strive to create balance across a shift, so they can optimize the customer experience for any ...
Dublin, Oct. 06, 2025 (GLOBE NEWSWIRE) -- The "Agent Performance: Finding and Narrowing the Gaps" report from Metrigy has been added to ResearchAndMarkets.com's offering. This research paper, based on ...
There’s been a massive, forecasted increase in customer interactions automated by AI agents. Measuring the resultant ROI is not easy.
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