Lt. John Dixon offers a glimpse into the topics he will cover during "Normalization of Deviance—How to Overcome Complacency" at Firehouse World 2016. Find out more at FirehouseWorld.com.
We’ve all seen it: A deviant behavior is repeated, without catastrophic results, and eventually becomes the accepted social norm for the organization. This process is called the “normalization of ...
The old adage, "familiarity breeds contempt," rings eerily true when considering the dangers of normalizing deviance. Coined by sociologist Diane Vaughan, this phenomenon describes the gradual process ...
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