Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

10:38, Thu, Jan 30, 2025 Updated: 10:39, Thu, Jan 30, 2025 O2 customers are being warned that the network is axing a key service from this Friday. The major mobile network has confirmed that its ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

Telefónica, the parent organisation behind the O2 mobile network, will implement Nokia Software’s Service Operation Center (SOC) platform in its UK business over the next 18 months as it transitions ...

Content is a notoriously loose marketing term. There is no generally accepted definition, or agreement on the role it should play for brands, or how it should be measured. Agencies and clients ...

O2's corporate customer services people were able to solve my problem, but the brand damage had already been done at customer facing retail level. Going back a few years now, I used to say that the ...