Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service. While Virgin Media O2 and EE attract the greatest number of complants for ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--WSO2 today announced that O2 Slovakia, one of the top three mobile service providers in Slovakia, has developed its game-changing self-care mobile app using the ...

· New, free-to-download app lets users make and receive calls, texts and voicemail from their existing O2 number on any supported device · Calls are charged in line with a Pay Monthly tariff – with ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

Virgin Media O2 customers will know all too well how frustrating dealing with the telecoms giant can be. The company, which merged the two major brands in 2021, has often topped the list of the most ...