Enterprise transformation is evolving. The new focus is on redesigning the operating model, integrating people, processes, ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Most companies don't have a shortage of growth opportunities. They simply don't see where those opportunities are being lost. Customer experience is often treated as a function. In reality, it is an ...

Gartner’s Lily Mok explains why your organization must redesign talent strategies to transform its information and technology operating model. An information and technology operating model represents ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. AI is changing the future of work, but the biggest near-term shift inside large enterprises ...

Investment managers are operating in an environment defined by constant, relentless change. Whether expanding into private markets, navigating evolving regulatory reporting requirements, or ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

Consultants advising clients. Bankers structuring complex transactions. Lawyers navigating regulatory change. Marketers shaping brand and growth strategy. Analysts turning data into direction. These ...

The mortgage industry is in the midst of a necessary rebuild. Years of rising complexity, margin compression, regulatory pressure, and fragmented technology have revealed structural weaknesses in how ...

Editor's note: This is Part 1 of a two-part series examining how enterprises should evaluate digital experience platforms (DXPs). As organizations revisit website and platform architectures in ...