Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. In today’s column, I am continuing my ongoing coverage of ...

How quickly do you respond to incoming customer questions? As fast as you should? What about social media responses? Or online customer complaints? When it comes to answering complaints on social ...

The service industry has a wide spectrum of jobs, which involve providing some type of service to customers or clients. These jobs are often found in the restaurant, retail and hospitality industries.

When we think about timeliness in police, fire and emergency medical services, we often think of response times. And even though it’s recently been pointed out to us that there are other important ...

The original genius of email was that the sender could launch her missive at a time convenient for her. The recipient could read it at a time convenient for him. Both parties could compose their ...

HARTFORD, CT (WFSB) - When you call 911, you expect a quick response. But what if that response isn’t as quick as you’d hope. The I-Team found response times are steadily going up in the City of ...