This past holiday season led one of my team members into her first predicament of customer service versus client management. When was it okay for her to be a “yes” person, and when was it better for ...

Customer versus Client—What’s the Difference? I’m currently listening to E-Myth Mastery by Michael Gerber while driving to and from work. Michael shares the differences between a customer and a client ...

It is essential for business owners to define good customer and client service practices. While there are certain individual principles of quality customer care, there are also degrees and differences ...

Strictly defined, a customer is someone who buys goods or services from a store or business. The word "client" can also mean "customer," according to most dictionaries, but it has a separate ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Leena Iyar Clients expect ...

Building a strong rapport with clients is fundamental to day-to-day business operations. Yet, a strong long-term relationship can take a lot of time and effort and goes beyond completing daily tasks.

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

There's no industry where customer service (client service, if you prefer) is more essential than it is in real estate–an opinion I've found support for even as the list of industries and professional ...

Opinions expressed by Entrepreneur contributors are their own. These days it’s easier and easier to start a business — that’s the good news. Unfortunately, with low barriers to entry comes tons of ...

Working with a financial advisor can be helpful if you need advice about how to build or manage your portfolio and grow wealth for retirement. What you may not realize is that your financial advisor ...