There are specific similarities and differences between the service branches, but you can group the six services in pairs and see how they compare and contrast. Pairs such as the Navy and Coast Guard, ...

PICATINNY ARSENAL, N.J. - As a service provider organization, U.S. Army Garrison Picatinny Arsenal employees are committed to providing programs and services delivered with a sense of individual pride ...

Over the past few years, first touch resolution has become a major focus for customer service of any kind. That's not by accident. The ability to resolve customer questions, issues and concerns ...

Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Artificial intelligence, or AI, has come to the forefront of many discussions that are related to making life easier. It’s expected to influence, if not revolutionize, certain aspects of our life as ...

DAVID FRANK started working for tips when he was 11 years old, delighting restaurant diners in New York with his magic tricks. As a teenager he would make an average of $60-70 in an evening—not bad, ...

The quick-service restaurant industry is booming, but finding the right employees to keep up with demand can be a daunting task. With turnover rates higher than ever, restaurants are scrambling to ...