ServiceNow is a $9 billion platform-as-a-service provider. Just about 20 years old, the Santa-Clata, Calif.-based company focused initially on IT service management, a strategic approach to managing ...

After a decade of methodically building cross-functional integration capabilities, ServiceNow is making its most assertive move yet—positioning a conversational AI interface as the orchestration layer ...

If there is one way to categorize all the recent technology vendor shows and conferences, you could easily call this “The Spring of AI.” It feels like there is a new AI announcement every day. However ...

(Note: After an award-winning career in the media business covering the tech industry, Bob Evans was VP of Strategic Communications at SAP in 2011, and Chief Communications Officer at Oracle from 2012 ...

The topic of artificial intelligence (AI) is dominant both in and outside of the tech sector at the moment, and a huge part of the Knowledge24 agenda focused on generative AI (GenAI), with many of the ...