Microsoft's new Project Cortex knowledge network for Microsoft 365 users, introduced on Monday by CEO Satya Nadella at the Ignite event, is powered by SharePoint and other technologies. Project Cortex ...

Microsoft SharePoint (news, site) enables collaboration and document sharing within teams. However, bigger organizations that have multiple teams within might experience islands of information as each ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

This post talks about the best free knowledge base software available for Windows 11/10. A knowledge base software is basically a database that is used for creating, storing, organizing, and managing ...