A knowledge base has the power to greatly improve your user experience. It’s practically the best solution for customer support, employee collaboration, and coordination with other business processes.

A knowledge graph provides the associations between resources in a potentially complex information space. There is an intriguing fallacy (what I call the disconnected data fallacy) that seems ...

Sometimes, you can enter into a technology too early. The groundwork for semantics was laid down in the late 1990s and early 2000s, with Tim Berners-Lee's stellar Semantic Web article, debuting in ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...