Customers have high expectations from the companies they choose to do business with. Around 80% of U.S. consumers surveyed by PwC indicated that "speed, convenience, knowledgeable help and friendly ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

Learn how to use Jira to create and manage projects, track tasks, and collaborate effectively with these step-by-step instructions for getting started with Jira for project management. Teams often ...

If your company is in the market for agile project management software, there’s a good chance the decision will come down to a choice between Asana and Jira. These two project management solutions ...

As customer expectations continue to rise and the traditional reactive models of customer service are increasingly proving to be inadequate, the quest for excellence in customer support today has led ...

Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner's Hype ...

T-Mobile will use technology from OpenAI to create an AI-powered customer support platform. The multi-year agreement is meant to “revolutionize” the customer experience for T-Mobile, the carrier ...