As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Looking to identify network niggles automatically and boost broadband reliability, leading UK service provider Virgin Media O2 is rolling out a service to boost broadband reliability by proactively ...

Virgin Media O2 has opened its new North West headquarters in central Manchester, moving into the Island development on John ...

Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, ...

The UK-based consumer rights group, Which?, has warned that Virgin Media O2 customers are stuck between a rock and a hard place as they make a choice between rising bills and huge exit fees of up to ...

Virgin Media O2 (VMO2) has switched on its Converged Interconnect Network (CIN), a new infrastructure to accelerate the roll-out of mobile and fixed networks across the UK with less complex and ...

Virgin Media O2 has issued a warning to customers that a key service is being axed this year. The company has confirmed it will switch off its 3G services in the city of Durham in April 2025 as part ...

Virgin Media O2 has issued a final "upgrade as soon as possible" warning to customers as it gets set to complete its 3G switch-off over the coming weeks.

WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology announced today that it has received the TM Forum Excellence Award for Customer Experience with Virgin Media O2. The award was presented during ...

Virgin Media O2 has opened a new North West headquarters in central Manchester, housing 1,100 staff and reinforcing its £100m ...

The firm has signed a 10-year agreement with Island to take around 50% of the new site, a net zero carbon workspace being developed by joint venture partners HBD and Greater Manchester Pensions Fund.

Virgin Media O2 has officially opened its new North West HQ in central Manchester.The move was first announced in October ...