USA TODAY columnist Steven Petrow offers advice about digital etiquette. Q: Why don't people listen to their voice mail anymore? It's annoying when I leave someone a message only to have them call me ...

Marguerite Reardon started as a CNET News reporter in 2004, covering cellphone services, broadband, citywide Wi-Fi, the Net neutrality debate and the consolidation of the phone companies. Why listen ...

A few short years after voice mail was developed in the late 1970s, it quickly became an essential business tool. But in the past few years, its use has been in decline. And some offices have opted to ...