Conversations about workforce optimization (WFO) have heated up in the past couple of months. Following several passionate discussions about its future – as the transition to the cloud accelerates – I ...
“Today's contact centers have a myriad of pressures and complexities, but often have less staff, tight budgets and need a simpler, more integrated approach,” said Paul Jarman, CEO at inContact. “Now ...
DUBLIN--(BUSINESS WIRE)--The "2019 Workforce Optimization Mid-Year Market Share Report" report has been added to ResearchAndMarkets.com's offering. For the past 15 years, Workforce Optimization ...
The workforce optimization (WFO) market had a very good year in 2018, and strong revenue performance is only one of the underlying trends driving its success. Leading WFO vendors are helping contact ...
DUBLIN--(BUSINESS WIRE)--The "2020 Contact Center Workforce Optimization Market Share Report" report has been added to ResearchAndMarkets.com's offering. This 17th annual edition of the Contact Center ...
Pelorus Associates predicts that global demand for contact center and back-office workforce management solutions will reach $820 million in 2024, up from $605 million in 2019. Growth drivers include ...
Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy The integrations will deliver ...
Context-aware SMS and a strong WFO integration story are the key innovations in the most recent release. This seems to be the week of cloud contact center, certainly here on No Jitter. Eric Krapf, ...
The "2017-2018 Workforce Optimization Product and Market Report" report has been added to Research and Markets' offering. Enterprises need WFO functionality more than ever, and the vendors who are ...
NICE Systems (NASDAQ: NICE) today announced that it is transforming its approach to Workforce Optimization (WFO) by personalizing the organization-employee relationship in order to drive engagement ...
Research and Markets has announced the addition of the "2017 Contact Center Workforce Optimization Market Share Report" report to their offering. The 2017 Contact Center Workforce Optimization Market ...
Over the past five years, since first announcing they would deliver Verint's award-winning WFO suite as a cloud-based solution, several of Verint's strategic hosting partners have successfully ...
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