Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...

In its second major launch for its collaboration services in as many days, Cisco has announced new features and capabilities for its Webex Customer Experience (CX) portfolio to deliver new omnichannel ...

Cisco Systems Inc. today announced at its WebexOne 2022 conference a reimagined Webex Customer Experience portfolio that integrates its collaboration, cloud contact center and cloud communications ...

WOODBRIDGE, ON / ACCESSWIRE / July 13, 2023 / Upstream Works, an omnichannel contact center solutions company, today announced its partnership with Webex by Cisco, a leading provider of collaboration ...

AI agents will rapidly become the next customer-service support system for brands -- mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

FOR COMPANIES in the computer business, giving support reps the tools to directly control a remote customer’s PC can go a long way toward trimming the field-service budget and keeping customers ...

Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for its Webex Contact Centre ...

Cisco was founded nearly 40 years ago with a single purpose: using technology to connect people. In Cisco Collaboration, that is still our purpose: creating exceptional experiences for the most ...

In fact, customer experience leaders report that 1 out of 3 agents lack the customer context needed to deliver ideal customer experiences. With the Cisco AI Assistant for Webex Contact Center, ...

Cisco's Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex ...