Microsoft Dynamics 365 CRM stands out as a comprehensive AI-powered platform designed to meet the evolving needs of ...

Technology companies understand the CRM landscape better than most other businesses. Consequently, they are often on the front lines testing new capabilities and pushing vendors to extend product ...

When companies implement CRM technology, they often are so enthusiastic about the "customer" and "relationship" aspects of their new system that they overlook the full potential of the technology's ...

Forbes contributors publish independent expert analyses and insights. I explore all things Digital Transformation. Voice technology and CRM: coming soon to an office near you. That’s what companies ...

It's fashionable to say that good customer relationship management (CRM) isn't that much to do with technology--that it's more about attitudes to customers and building people-friendly business ...

The halcyon days of big banks with big, multi-year IT projects and loyal-to-a-fault customers are gone. Post financial crisis, a much tougher, leaner, and competitive banking environment has emerged, ...

Fushi Technology has officially launched its CRM membership management product for Jumbo. Fushi is a leading AI services provider for merchants & consumers in Asia, offering comprehensive, ...

Healthcare marketing isn’t what it used to be. Consumers are more informed than ever and expect highly personalized care experiences from their providers. Like all corners of the health system must ...

Amid an improving economic environment and the resulting resurgence in CRM spending, a sound, future-looking CRM application and technology strategy (tied to a CRM business plan) is a prerequisite for ...