Since the early days of automatic call distributors 50 years ago, and for as long as the industry existed, call centers have been built around the queuing of calls. While there are many good reasons ...

When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...

A customer service expert has revealed her top hacks for beating the pesky call centre queue and being put through to a real person as quickly as possible. Lady Janey - real name Jane Hawkes - has ...

Who has call back systems and who uses them? About 40% of businesses offer a telephony queue call back option, according to ContactBabel. More businesses are adding call back functions, hoping to help ...

Most people encounter call queues and being put on hold during their everyday lives usually featuring automated menus, bots asking questions or the classic robotic voice ensuring your call is ...

Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on. When call center reps avoid taking calls, it creates problems across your ...

Waiting in a call centre phone queue for more than five minutes and 58 seconds is bad for your health, new research has revealed. The blood-boiling frustration of waiting to get through to an operator ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Microsoft is working on a new update for Teams that will make it even easier to place and receive calls using its online collaboration tool. Besides video conferencing and workplace chat, Teams can ...

I’m a reporter on the Culture Desk. After 14 months stuck in my apartment, I’ve been savoring things that make me feel like I’m with a big crowd, even when I’m not. Here are five recent favorites → TV ...