O2's corporate customer services people were able to solve my problem, but the brand damage had already been done at customer facing retail level. Going back a few years now, I used to say that the ...

Mobile operator O2 is outsourcing the management of its customer services centres to Capita in a 10-year deal, expected to be worth about £1.2bn, but the union representing callcentre staff have ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

· New, free-to-download app lets users make and receive calls, texts and voicemail from their existing O2 number on any supported device · Calls are charged in line with a Pay Monthly tariff – with ...

Luke Westaway is a senior editor at CNET and writer/ presenter of Adventures in Tech, a thrilling gadget show produced in our London office. Luke's focus is on keeping you in the loop with a mix of ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--WSO2 today announced that O2 Slovakia, one of the top three mobile service providers in Slovakia, has developed its game-changing self-care mobile app using the ...