Valuing employees goes a long way in delivering a superior customer experience. Casey's did a systemwide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system powered ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Heidi Farris is the CEO of ActivTrak, focused on helping organizations use data to understand and optimize the way teams work. In boardrooms across industries, discussions around EBITDA and ...

Moving beyond traditional temp agencies, iJility delivers custom workforce solutions designed to improve productivity, reduce labor costs, and enhance operational efficiency for the warehousing, ...

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...

A successful company relies on more than numbers; it relies on a workforce of employees who are excited to innovate and push your business forward. Recognize and utilize your team’s unique skills to ...

For perhaps the first time in history, we’re about to see an unprecedented six generations of employees currently enlisted elbow-to-elbow in the workforce. This includes Generation Alpha, the youngest ...

Dayforce, Inc. announced that Hubexo, a global construction data and technology company, has chosen Dayforce to unify its HR systems and enhance its people operations. As part of its digital ...

Avoid age-based silos by encouraging intergenerational connection and mentorship. Adapt leadership style to respect individual needs across all age groups. Five generations of employees are currently ...

The three core skills—human+, agentic AI orchestration and interoperability catalysis—represent the foundation. Manufacturers ...

The General Services Administration is abandoning plans for additional layoffs within its Technology Transformation Services ...