Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Slack and Microsoft Teams have evolved far beyond their original purpose as team chat tools. Today, they function as operational hubs — powering workflows, approvals, project coordination, and ...

Across government, agencies are under mounting pressure to modernize how they operate by streamlining workflows, improving responsiveness and delivering better outcomes to the public. Yet many still ...

Those of us who use Slack or Microsoft Teams for work probably feel that there isn’t much of a strong need for a new enterprise-focused chat application. But project management software company ...

Salesforce Inc.’s collaboration platform Slack announced a host of new product innovations today aimed at boosting team productivity via new ways to share and curate resources, hold informal meetings ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Today, at the NYC World Tour, Salesforce announced a new generative AI ...

Slack is a cloud-based software application that facilitates real-time messaging, file sharing, and group collaboration tools. Did you know that Slack has over 2000 integrations built right in? That ...

Slack has been a great medium of communication for big as well as small companies, businesses, teams, etc. To spruce up the user experience, you can install some Slack apps on your workspace. Here is ...

This story is part of our new Chief Innovation Officer Forecast series with Quartz, a business report from the front lines of the future. For our series on innovation, Gizmodo spoke to Olivia Grace, ...