Workforce management (WFM) began as a scheduling process but has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce. Workforce management ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Dreamforce to You 2020, the virtual version of this year’s annual Salesforce conference, begins today with keynote presentations and continues at DreamTX, a four ...

ROSELAND, N.J., Nov. 20, 2025 /PRNewswire/ -- ADP®, a global leader in HR and payroll solutions, today announced the availability of ADP® WorkForce Suite, the industry's #1-rated workforce management ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...